<< Click to Display Table of Contents >> Floating License Server > 8.0 > Implementation Guide  Troubleshooting

Perform the following steps to troubleshoot problems with the Floating License Service.

 

•Analyze the log of the product (for example %appdata%\RayPack\logs folder). The log may contain important information that will reveal a potential cause of the issue.

•Analyze the Event Viewer logs on the server machine. The Floating License Service writes events into this log.

•Check if the connection to the server is not blocked by a firewall.

•Check if the Floating License Server license is valid.