Uninstallation

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Raynet One > 2026.4 > User Guide > Workspaces in the sidebar menu > Configuration > Agent 

Uninstallation

Uninstalling the Raynet One agent removes the agent software and all of its data from the device, including the enrollment data and any inventory results that have not yet been uploaded to the platform. The trust between the device and the server is also removed.

 

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Warning:
Uninstalling the agent deletes all agent data and removes the trust between the server and the device. The device cannot reconnect to the platform by simply reinstalling the agent. A new enrollment file or enrollment token is required, and the device must complete a full re-enrollment. Any inventory results that have not been uploaded at the time of uninstallation are permanently lost.

 

Factory reset vs. uninstallation

Before uninstalling the agent, consider whether a factory reset achieves the same goal:

 

Action

Agent software remains installed

What to do next

factory_reset

Yes — only the internal databases are deleted.

Place a new enrollment file and run the bootstrap_enrollment command to re-enroll.

Uninstall

No — all files, data, and the service are removed.

Reinstall the agent package, then place a new enrollment file and re-enroll.

 

Use factory reset when you want to re-enroll the same device without removing the agent software. Use uninstallation when you want to completely remove the agent from the device.

 

Uninstalling on Windows

Manual uninstallation: Open Settings > Apps (or Control Panel > Programs and Features), find the Raynet One Agent entry, and select Uninstall.

 

Silent uninstallation via msiexec: To uninstall silently using the original .msi installer, run the following command from an elevated command prompt:

msiexec.exe /x RaynetOneAgent.msi /qn

 

Deployment tool uninstallation: Use the same deployment tool (GPO, MECM/SCCM, Intune) that was used to install the agent, and configure it to remove the package from the target device collection. The deployment tool uses the standard MSI uninstall mechanism.

 

Uninstalling on Linux

RPM-based distributions (RHEL, Fedora, SUSE): Run the following command as root:

rpm -e raynet-one-agent

 

Debian-based distributions (Debian, Ubuntu): Run the following command as root:

dpkg -r raynet-one-agent

 

To use your software deployment tool, configure it to remove the agent package from the target devices using the appropriate package manager command for the Linux distribution.

 

Uninstalling on macOS

Manual uninstallation: Run the following command as root or with sudo:

installer -pkg RaynetOneAgent.pkg -target /

 

For MDM-managed devices, use your MDM solution to remove the agent managed application from the target devices. The MDM solution handles the removal process using the standard macOS package removal mechanism.

 

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Note:
After uninstalling the agent, the device record in Raynet One is not automatically removed. The device will no longer report inventory data, and its status will reflect that the agent is no longer active. Remove or reassign the device record in the platform as appropriate for your organization's asset management process.