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The management part of RayFlow includes features that can help users with the management of tasks. One of the most important features covered by this is the SLA configuration. SLA time management is very essential for vendors to ensure timely completion and delivery of results.
Based upon the service level agreement between a vendor and a customer, the SLA timing can be configured in various formats including date, work days and project days. More information on this can be found in the SLA chapter of this document.