Upgrading PackBench
General Upgrade Preparations
PackBench 7.3 is delivered as part of the RayPack Studio Installer. In order to install it safely:
1.Download the RayPack Studio Installer 7.3 from the Raynet resource repository.
(If you have not already received the credentials, please contact the Raynet support team via the Raynet support portal to receive them using the ticket system).
2.Copy all files that need to be kept for later reuse or look-up (such as resources of global external plugins, logs, settings, config files, the *.rsl file, etc.) to a temporary transfer directory outside of the RayPack Studio application directory (where they usually reside).
3.Make a backup of the SQL Server database which is used by PackBench.
4.Execute the RayPack Studio Installer and work through the setup routine. The installation of PackBench 7.3 using the RayPack Studio Installer is described in the RayPack Studio Installer User Guide.
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Note: Ensure that a running SQL server is available before starting the migration / installation. |
Migration from PackBench 7.2
There are no breaking changes.
Migration from Older Versions
Refer to Release Notes of previous version of RayPack Studio to determine which breaking changes are affecting your upgrade.
Troubleshooting
If you experience abnormal symptoms (like program not starting, missing features, etc.) after the upgrade, we highly recommend performing a clean installation of PackBench 7.3. To do that, please perform the following steps:
1) Locate your product order number. If you cannot find it, contact our support.
2) Make a backup of your license file (by default installed to <ProgramData>\Raynet\Licenses\*.rsl).
3) Uninstall the previous version of PackBench.
4) Delete the content of the installation folder (by default C:\Program Files (x86)\RayPackStudio\RayPack\PackBench).
5) Install PackBench 7.3.
6) Start the main application (packbench.exe) to reactivate PackBench again.
If the issues are not resolved after performing the steps described above, the following steps will revert the profile to the original state:
7) Close PackBench.
8) Backup and then remove the content of the following folder:
•%AppData%\RayBench and %ProgramData%\RayBench
•You may try to install a new database with sample data to see if the problem persists.
9) Start PackBench again.
If the procedures given above did not resolve the issue, please contact our support.