Alphabetic Connector List > ServiceNow

The ServiceNow connector uses the ServiceNow Table REST API. Authentication is supported via Basic Authentication or OAuth 2.0.

For Basic Authentication, the following are required:

•Instance Name (e.g., dev12345 or mycompany)

•Username

•Password

For OAuth 2.0 Authentication, the following are required:

•Instance Name

•OAuth2 Client ID

•OAuth2 Client Secret

The instance name identifies the ServiceNow instance and is used to construct the base URL in the format: https://<instance_name>.service-now.com

Required User Permissions

The API user must have the admin role or equivalent read permissions for the tables to be queried.

For the License task type, the following roles are required on the API user account:

•user_admin

•usage_admin

Steps to Create the API User

1.In the ServiceNow instance portal, navigate to All and select Users.

2.Click New to create a new user.

3.Enter the required user information. Ensure the Active and Web service access only checkboxes are selected.

4.Set a password for the user and submit the record.

5.Assign the required roles (user_admin, usage_admin) to the user account.

Setting Up OAuth 2.0

To use OAuth 2.0, an OAuth application registry entry must be configured in ServiceNow under System OAuth > Application Registry. After creating the application registry entry, the generated Client ID and Client Secret are used for authentication.