The ServiceNow REST APIs support Basic Authentication and OAuth 2.0 to authenticate requests. The following information are needed in order to be able to setup an API connection.
For basic authentication
•Server URL
•Username
•Password
The authentication with OAuth 2.0 requires
•Server URL
•Client ID
•Client Secret
In order to execute the following steps the admin role is required. Users with the admin role can create and save credentials.
When the Basic Authentication credential is used, ServiceNow generates an encoded string from the username and password, which is passed to the Authorization header as a Basic encoded-string.
Steps to create the API user:
1.In ServiceNow instance portal go to All and select Users.
2.Click on New.
3.Enter the user information and Submit. Make sure the boxes active and web service access only are checked.
4.Set the user password.
5.To use this IPP an active user with the roles "user_admin" and "usage_admin" is required. The user roles should be added.
Continue with the Platform-specific Guides > Normalization of Data from ServiceNow > Setup Data Hub chapter.