Troubleshooting

<< Click to Display Table of Contents >>

RayVentory Scan Engine > 12.6 u4 > User Guide > About Screen 

Troubleshooting

The TROUBHLESHOOTING tab contains various performance, diagnostics, and logging information.

 

Logs and diagnostic information

RayVentory Scan Engine writes its log files (by default) into a text file, which path is displayed in the UI. You can press the button Open logs folder to jump to this location.

 

Versioning

This section shows various sub-components belonging to RayVentory Scan Engine and their current version. The table can be easily copied to the clipboard.

 

papercliper

Note:

Both information about the product version and the current log file may be required when opening a Support ticket for RayVentory Scan Engine.