The License Activation Tool is invoked whenever RayQC is launched without a valid license in place. Therefore, if users cannot run RayQC but always get the License Activation Tool instead, there must be an issue with the current licensing status of the RayQC application. In order to check the license status, please follow the steps outlined below.
Make sure to have your original RayQC order number at hand. It has been delivered along with the RayQC resources handed over to you for productive usage or validation purposes. Since the license checkup may include steps that require product activation, it is required to have the order number. Additionally, a machine with internet connection (for online activation or support driven activation via mail) has to be within reach as well if the machine RayQC is running on does not have access to the internet itself.
1.Open the RayQC application installation directory (e. g. C:\Program Files (x86)\RayQC\) and check the existance of a *.license file.
a.If a .license file is in place, move it from this directory to another one (or simply rename its file extension from "license" to "license_") and try to launch RayQC again.
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Note: Moving or renaming the old .license file allows you to restore it later, or to send it to the support team in case of more complex issues. Please do not delete the old .license file before the RayQC application runs as expected. |
2.Once the file is no longer in place, or if there has not been a .license file at all, the expected result is the launch of the License Activation Tool.
3.Click on the I have my order number button and enter your data as demanded. For details on how to accomplish that, please refer to the Get Started Guide that has been provided along with your RayQC installer resources.
4.Activate the product either by using the online activation via web-service, or by sending the required information to our Support Panel. If your activation data is complete and valid, the result depends on the activation method used: Either the web-service initiates the automated creation of a new .license file within the application installation directory, or the support team will reply and send a .license file you have to copy to the application installation directory manually.
5.Either way, if the activation routine was executed successfully, you should have a new .license file within the application installation directory, and RayQC should launch as expected when the product's executable file is run.
If the issue is not solved by the steps named above, it is recommended to contact the Raynet support team via our Support Panel.