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<< Click to Display Table of Contents >> Raynet One Data Hub > 2026.4 > Connectors > Alphabetic Connector List > DocuSign Troubleshooting |
When this error message is shown in Data Hub, then the privateKey must be generated using the DocuSign Portal and not with OpenSSL like described. Please read the Prerequisites chapter to fix this error.
When this error message is shown in Data Hub, then one of the parameters contains a faulty entry or the Activation URL which grants the permissions to the API user was not opened. Please check all parameters set in the Prerequisites chapter or see the Best Practice Configuration chapter to fix this problem.
If you receive an error stating that the audience value is invalid, verify that the audience parameter is set to exactly account.docusign.com (production) or account-d.docusign.com (demo). The value must not include an 'https://' prefix, a trailing slash, or any path. This value is validated strictly by the connector and will not accept any other format.
Both server_url and audience are now required parameters with no default values. If the connector reports missing required parameters, ensure that all six required fields are configured: server_url, audience, issuer, subject, private_key, and api_account_id.